Frequently asked questions
Answers to the questions we're asked most often about our retail repair service. If you can't find what you need, please get in touch — we're happy to help.
Good to know
Before you book
Here's how our repair service works, what's covered and what to expect. Still unsure? A quick phone call is usually the fastest way to get an answer.
Need a hand?
Talk to a real person
We're happy to answer questions before you commit to anything.
Send a message 07904 550111What is your repair process/procedure?
Get in touch and book your laptop or computer in for repair. We'll take your details, note the problem outline and record a detailed inventory of all parts left with us. We then diagnose the fault, explain your options and only start work once you're happy with the quote.
What does your "No Fix, No Fee" policy cover?
If we can't repair your laptop or computer — for example, if we can't find the fault — you'll have nothing to pay. That said, this is very rare.
In most cases where a repair isn't successful, it's down to the cost rather than the fault itself. For example, a replacement motherboard may be required and the cost may be more than you wish to spend. We always try to carry out repairs without the need for replacement parts where we can, but this isn't always possible or cost-effective.
How long will a laptop software-related repair take?
Depending on the nature of the repair, it can take anywhere from 1 up to 7 working days. If parts need to be ordered, it can take approximately 3–5 working days for the parts to arrive and be fitted. We'll keep you updated along the way.
Can I wait while you repair my laptop or computer?
We don't allow customers to wait while a repair is being carried out. This is due to health and safety, and more importantly because repairs can take a few hours to complete and we may be working on other repairs during that period. We'll contact you as soon as your device is ready.
Do you offer a free call-out?
Yes. We offer a free call-out service within the Hemel Hempstead area. If you're just outside the area, get in touch and we'll let you know what's possible.
Do you repair all laptop and computer brands?
We repair all major brands of laptop and desktop computer. If you're unsure about your model, send us the make and model number and we'll confirm before you book.
Can you recover data from a failed hard drive?
In many cases, yes. We can attempt data recovery if your hard drive crashes, and we'll always be honest about the chances before you commit. If we can't recover your data, you won't be charged for the attempt under our no fix, no fee policy.
Where are you based?
We're based at St Agnells Lane, Grove Hill, Hemel Hempstead, HP2 7AX. Please get in touch before dropping a device off so we can make sure someone is available to help.
Still have a question?
We're happy to help
Call or send a message and we'll get back to you as soon as possible.